EXCLUDED FROM THE RENTAL PRICE (THE RATES ARE IN SWISS FRANCS CHF) see also the cleaning that's been done before your arrival

EXCLUDED IS 'EXTRA CLEANING' THAT SWISS-CHALETS LTD WILL ORGANIZE FOR YOU
We ask guests to leave their accomdation as neat and tidy as they find it. If the clean at the end of your stay takes longer due to the condition your accomodation was left there will be an extra cleaning fee deducted from your damage deposit of 60.00CHF/hour. This fee will also apply if you fail to comply with the following instructions-
Please return your rental accomodation to its orginal neat and tidy state.
Please ensure you take all your rubbish with you when you leave.
Please clean and return all kitchen equipment to their rightful places.
Please replace any logs you may have burnt, there is a charge for the purchase and delivery of logs not replaced. You can purchase these at the local shops.

EXCLUDED - TOURIST TAX (AND IN SUMMER THE FREE ACCESS PASS)
You must pay your tourist tax and hand over the receipt along with the key at the end of your stay. We are not able to search for receipts or check with the authority to see if payment has been made. Without proof of payment we must arrange payment for you and deduct the tax plus an administration charge of 20 CHF
For Gryon pay at the Barboleusaz tourist office tel 0041 24 498 0000
For Villars pay at the 'Taxe de Sejour' office at the rear of the Eurotel Hotel on Route des Layeux tel 0041 24 495 3838
If you have paid the tax but have forgotten to leave the receipt then email or mail it to us
If you didn't pay the tax during your holiday we will deduct the amount from your damage deposit and pay it on your behalf along with a 20.00 chf administration fee

'Free Access Pass' - Enables free use of the following in the summer season June, July, August, September, October.
Check with the tourist office if these will be available during your stay if they are important to you.
The mountain train from Gryon to Villars to Bretaye
The telecabine from Villars to Roc d'Orsay
The telecabine from Barboleusaz to Les Chaux
The bus from Villars to Barboleusaz to Solalex
The bus from Villars to Les Diablerets
The bus from Gryon to Barboleusaz to Alpe des Chaux
The Villars Sports Centre
The outdoor tennis courts at Villars
The indoor and outdoor swimming pool at Villars
The ice rink at Villars
The practice area at the golf club of Villars
The mini golf and miniature steam train in Gryon
The outdoor tennis courts at Gryon and Alpe des Chaux

CHARGE FOR GRYON & BARBOLEUSAZ IN SWISS FRANCS CHF: (approximately)

June, July, August, September and October:
Adult - 5.30 CHF per night
Child (9 to 16) - 2.65 CHF per night
Children under 9 - free
Senor citizens - no discount applies

November, December, January, February, March, April and May:
Adult - 2.80 CHF per night
Child (9 to 16) - 1.40 CHF per night
Children under 9 - free
Senor citizens - no discount applies

CHARGE FOR VILLARS, HUEMOZ, CHESIERES & ARVEYES IN SWISS FRANCS CHF:

June, July, August, September and October:
Adult - 5.80 CHF per night
Child (10 to 16) - 2.50 CHF per night
Children under 10 - free
Senor citizens - 3.30 CHF per night

November, December, January, February, March, April and May:
Adult - 3.30 CHF per night
Child (10 to 16) - 1.25 CHF per night
Children under 10 - free
Senor citizens - 2.05 CHF per night

Remember to return your 'Freedom Pass' card at the end of your stay from where it was purchased and be refunded 8 Swiss Francs.

EXCLUDED - Bank charges
1) Your banks charges when you make payments to us
2) Your banks charges when you receive payments from us
3) A 2% bank charge incurred when you pay by credit card

EXCLUDED - Extras you can request unless stated as included on the prices or description pages
1) Travel cot and bedding - 80 CHF
2) High chair - 50 CHF
There will be an extra charge for cleaning if items are returned dirty

THE BOOKING PROCEDURE

Reserving accommodation and booking it
When you make an advance payment the monies you have paid remain yours and are held on your behalf on deposit in the UBS bank in Switzerland until your departure date. Only at this point are monies transferred to the owner of the accommodation
1) You can reserve accommodation before booking it so you can finalise travel arrangements
2) If the accommodation is displayed as available then email or telephone stating that you would like to reserve it.
3) Your will receive an email with exact pricing asking you to confirm your request
4) Once your confirmation is received by Swiss-Chalets Ltd your chosen accomodation will be reserved online for you
5) You will receive an email confirming that it is reserved for you and an invoice with payment details. You will be given 10 days to book it by making payment by credit card or bank transfer
6) You have booked the accommodation on the day that your first payment is acknowledged as received by Swiss-Chalets Ltd

Method of Payment
1) Credit card- Payments received no later than 1 day prior to your arrival
2) Bank transfer - Payments received no later than 10 days prior to your arrival

Minimum time to allow for bank transfers- 3 working days

Invoice Payment date
The 'latest date for receipt of payment' is stated on the invoice. If payment is not received on time you have cancelled the reservation or booking, the dates will be removed from the availability calendar and the accommodation will be available for others to rent. You will receive an email advising you that this has been done. Credit card payment is the safest way of ensuring that payments are received on time. You can re-book your holiday but have to pay an administration charge of 5% of the rental (50 CHF minimum, 100 CHF maximum). The clauses below entitled 'Cancellation refund if we are able to re-let' and 'Cancellation refund if we are unable to re-let' apply when you have already made a part payment.

Payment Stages
1) When reserving earlier than 10 weeks prior to your arrival - A 'deposit' invoice for 30% of the rental followed 8 weeks prior to arrival with a 'balance' invoice for the remaining 70% plus the damage deposit.
2) When reserving later than 10 weeks prior to your arrival - A 'full payment' invoice for the rental plus the damage deposit

Damage deposit
A refundable damage deposit is paid with your final payment
From this damage deposit is deducted:
1) The replacement or repair cost of breakage or damage that occurs during your stay plus a Swiss-Chalets Ltd 10% fee for organization
2) The items listed under EXCLUDED FROM THE RENTAL PRICE
3) Group and date changes that have not been invoiced
4) Any un-paid Tourist Tax (plus administration fee)

Returning the damage deposit
The damage deposit you pay is held in Swiss Francs in a non interest bearing account. We cannot keep cash to return to you later as the funds must be deposited. After your stay the Swiss Francs received less deductions are returned by bank to bank transfer and converted to your currency by your bank OR refunded to the credit card used for payment. The amount that shows in your account may be slightly different than the amount sent to you because of exchange rate fluctuations and your banks charges. Bank to bank transfer or refunding the credit card used for earlier payment are the only ways that deposits are returned. To make the transfer our bank requires the information below which we will request by email after your departure or you can provide it sooner if you wish to speed up the process. If you do not provide the details required within 3 months of your departure your damage deposit less costs will be donated to charity.

1) Bank name
2) Bank address
3) Bank Identifier Code (BIC)
4) Account name
5) International Bank Account Number (IBAN)
6) Your home address

The IBAN is a standardized international account number that allows instant recognition of the three main account identifiers i.e. the country, bank and account number. The BIC is used to identify the beneficiary's bank. A payment instruction from us to the UBS bank which includes the IBAN and BIC can be processed automatically by the bank without manual intervention.

Babies
Babies over 6 months old are counted in the group

Group size
Is the maximum number of persons staying in the accommodation at any time during the rental period as stated on the availability page of this website.
The maximum number of personnes staying in the accomodation must not exceed the maximum amount stated on the properties description page

Cancellation applies when
1) Payment is not made on time
2) You change your arrival date or decrease the duration of your stay later than 3 months prior to your arrival date
3) When you email stating that you are canceling your holiday

Advance notice
If you cancel your booking more than 6 months in advance you will be refunded all monies paid less expenses of 10% (80 CHF minimum) management fees and less the Swiss-Chalet Ltd bank charges accepting monies from you and paying monies to you

Cancellation refund of payment if we are able to re-let
1) Every effort will be made on our part to re-let days you have booked if you change dates, cancel your visit , or do not pay the balance on time
2) If we are able to obtain a replacement booking for the days you have cancelled or some of the days, you will receive the rental monies back that you have paid or the income from the replacement booking for those days ( whichever is less) less expenses of 10% (80 CHF minimum) management fees and less the Swiss-Chalet Ltd bank charges accepting monies from you and paying monies to you

Cancellation refund if we are unable to re-let
If we cannot re-let your dates we reserve the right to retain payment as follows:
3) If cancelled less than 6 weeks prior to your booked arrival date, the full amount of the rental paid will be retained
4) If cancelled more than 6 weeks prior to your booked arrival date, 30% of the rental will be retained
5) We will refund in full any damage deposit paid and any payments made for services such as extra bedding.

Changes or cancellation by us
If due to circumstances totally beyond our control we are forced to cancel your holiday after you have made your first payment, we will offer you a full refund, but no additional compensation. Personal travel insurance is recommended.

Visa applications
Swiss-Chalets Ltd can assist with visa applications for nationals requiring it. If you require such assistence you are responsible for forwarding exact details as to the information required by your country's authorities. Swiss-Chalets Ltd must be given more than 1 weeks notice.

TIMES AND TRAVEL

Arrival and departure times
1) Arrival is 4pm or later unless you have made prior arrangements. See also late arrival charges
2) Departure is 10am or earlier unless you have made prior arrangements
3) If you depart later than 10am you may be charged for that day and the cost of accommodating the next guests

Available methods of travel
1) The nearest airport is at Geneva. You can get by train from 'Geneva Airport Railway Station' to Villars & Gryon
2) Our accommodation is in Villars Gryon which is linked by mountain train and bus to the European rail network and to local villages, see Swiss Map
3) You can hire a car in Villars during your stay or at Geneva Airport
4) When travelling by train or bus a short taxi ride may be necessary on arrival and departure

Directions to the accommodation, key handover and key return
1) As part of our confirmation of your final payment we email a map with directions showing how to get to your accommodation
2) You collect the key in Barboleusaz any time after 4pm and return it to Barboleusaz any time before 10am on the departure day
3) If travelling by public transport will be able to meet you to hand over & collect the key. This must be arranged immediately after booking

Bringing food, pets etc in Switzerland, see the travel regulations
1) The description page for the accommodation will state under the heading 'Special Features' if pets are allowed
2) Read the rules and find out what tax or vat is to be paid at http://www.ezv.admin.ch/index.html?lang=en

Representative in Villars
Our representative in Villars will correspond with you during the booking process. The representatives name and telephone numbers will be on the emails you receive during the booking process