Swiss Chalets Ltd is a company registered in the UK referred to below as 'us' or 'we'
These terms and conditions apply to advertisers and are changed and updated regularly

THIS SECTION DEALS WITH ADVERTISING SERVICES, (LINK TO PROPERTY MANAGEMENT SERVICES)

Advertising Services Available
1) We create web pages for your property on this web site and set rental prices that are 'fair to all', being comparable with those of other owners
2) The enquiries come to us and we respond as your agent
3) We also deal with enquiries and bookings you receive direct from friends or from other advertising you do if you choose to refer these to us
4) We maintain an online availability calendar for your property
5) We issue invoices to guests for the rental deposit, the rental balance and the damage deposit (they are paid by credit card or bank transfer)
6) To ensure you don't receive a large unexpected bill from the Swiss authorities we ensure that guests pay their tourist tax
7) We email regular statements to you showing your rental income and expenditure and monies paid to you
8) We buy advertising space on other web sites and place your property online with them

Space on this web site is limited so we are sorry but may have to cancel or refuse to take your advertisement in the following cases
1) If you normally deal with guests direct or if use our high search engine ranking to enable guests to search online for your property then track down your private web page
2) If you display or quote prices that are inconsistent with those on this web site
3) If by your actions you create an impossible working relationship.

The agreements you enter into when advertising on this web site
The agreement to rent is between you and the guest and the rules are as stated on the Rental Conditions page
We are your letting agent for enquiries we receive or that are passed on to us by you
There is no formal contract to sign so you can remove your advertisement at any time and similarly we can withdraw our services at any time

We set your rental prices, see a typical prices page Price_FORGETMENOT_luxury_self_catering_ski_chalet.asp
There are four grading bands on this web site:
Grading band 1 means Practical
Grading band 2 means Comfortable
Grading band 3 means Excellent
Grading band 4 means Luxury
To be 'fair to all' we pitch your prices so they relate to the prices of other owners according to grading, size and location
Please adopt these prices without discount or undercutting when quoting guests that contact you direct or when advertising elsewhere
Prices are split into seasons: Christmas/NewYear, Winter, February Holidays, Spring, Summer, Autumn and dates for these seasons are set by us

Inconsistent pricing is confusing for guests so please use the prices displayed here when advertising elsewhere or on your web site
If you display a lower price elsewhere then to be competitive we will have to reduce the price displayed on this web site
If your 'seasonal price bands' don't match ours it adds to the confusion and we then have to use the minimum price you display
When paying you: If you display lower prices elsewhere we must substitute the price you advertise elsewhere for the 'total rental'

Paying You
1) Payments from guests are deposited with the UBS in a Swiss Franc non interest bearing account. They belong to the guest until the rental ends
2) We email a statement showing the 'total rental' received for each let and expenses
3) The 'total rental' is the payment received from a guest which has cleared in the UBS bank
4) When payments are made they are done by online transfer in Swiss Francs

Things to do
WHEN YOU MANAGE THE PROPERTY YOURSELF:
1) Ensure cleaning & laundry work are to a high standard + items 4, 5 & 6 below
2) Ensure the accommodation is maintained to a high standard
3) Provide us with a set of keys for use when the main key holder fails to handover keys to arriving guests.

WHEN YOU RECEIVE PROPERTY MANAGEMENT HELP FROM US:
4) Ensure the property and it's contents are safe for guests to use
5) Make dates available that show on the availability calendar. Check the calendar before planning a trip or accepting a direct booking
6) Provide written instruction to cover rubbish disposal and the operation of electrical equipment
7) Provide a complete change of linen in a lockable cupboard for the maximum number of guests & provide mattress and pillow protectors
8) Take a damage deposit from all paying guests that you deal with direct
9) Supply two sets of keys well in advance of the first let

The booking process
1) In order to offer a fast and efficient booking service we do not refer rental enquiries to you before processing them
2) We will process any enquiry if your availability calendar on this site indicates the dates are available
3) If you wish to block dates for personal use you must inform us in advance with resonable notice otherwise our reservations take priority

The damage deposit & what it covers
1) The replacement or repair cost of breakage or damage caused during a let excluding the malfunction of electrical equipment
2) Extra cleaning charges because the guest has not taken care of the accommodation, click Extra Cleaning
3) Last minute extras requested by the guest that have not already been paid for e.g. firewood, towels etc
4) Non payment of tourist tax by the guest
When managing the accommodation yourself please inform us within one week if any of these deductions apply

Quality Guarantee
An important element in the marketing of individual holiday accommodation online is the assurance that the property will be as stated
We have the option to compensate guests that have booked with us for non provision by you of items 1 to 3 in Things to do
Compensation is deducted from monies due to you or by invoice if monies are not due

Tourist tax
Your friends, relatives and guests other than immediate family must pay tourist tax if you are not there, even if you do not charge them rent
You are responsible for paying the tax if your guests and friends do not pay it
When a guest books through us we ensure that's it's been paid and keep payment records

Method of Communication
Communication is by email in English and should it be necessary to use post or telephone then the charges are paid by you
We cannot offer any services to owners that do not regularly use email

PROPERTY MANAGEMENT HELP IS AVAILABLE FROM US WHEN WE ACT AS YOUR AGENT IN VILLARS

This help is organized for you by us at the most competative rates we are able to obtain at the time
The rates below may be exceeded in busy periods or if alternative labour is used

Cleaning (not done on a one-off basis)
1) An initial clean is always carried out at commencement of cleaning services
2) Please let us know if you don't want us to clean after your visits or after guests when you arrive next otherwise we will presume we are doing it
3) We always organize the preparation of your accommodation before paying guests

Linen service charge 25.00 chf per person include:
1) The washing of all linen after departure of paying guests
2) The washing of linen (not personal items) that you leave after your family visits and visits by your friends, unless you request otherwise
3) Laundry work is carried out at your accommodation OR removed and laundered elsewhere
4) If you choose to have all the beds made for presentation sake there could be an additional charge if the guests use more beds than strictly necessary

Method of Communication
Communication is by email in English and should it be necessary to use post or telephone then the charges are paid by you
We cannot offer any services to owners that do not regularly use email