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Email jr@swiss-chalets.com OR tel 0041 244982190 OR 0041 798118334
Click the links to frequently asked questions
MANAGING YOUR OWN PROPERTY OR GETTING MANAGEMENT HELP IN VILLARS FROM SWISS-CHALETS LTD
EITHER WAY YOU CAN RENT OUT BY ADVERTISING ON THIS WEBSITE USING SWISS-CHALETS LTD AS YOUR AGENT
What we do as your agent
What we charge
Paying you
Paying you when you advertise elsewhere at lower prices and offer discounts
The relationship between you as owner, the guest and Swiss-Chalets Ltd
Your responsibilities when renting your property using this website
The booking process
The damage deposit and what it covers
The quality guarantee you give to guests
Things to do before going online
Tourist tax
Method of communication
PROPERTY MANAGEMENT HELP IN VILLARS FROM SWISS-CHALETS LTD
Cleaning & rates
Linen & rates
Key holder rates
Method of communication
Cleaning & rates
Linen & rates
Key holder rates
Method of communication
What we do as your agent
1) Promote your accommodation on this website with equal ranking to other accommodation
2) Respond to online rental enquiries by email
3) Maintain your availability calendar on this website
4) Deal with payments:
a) from and to guests by bank transfer
b) from guests by cheque unless you state that this is not a payment option
5) Ensure that guests pay tourist tax (as of 10/7/06)
6) Issue statements showing your rental income and expenditure and pay monies to you
- on dates reserved by you or rentals dealt with by you
- on rentals dealt with by us
- on the rental price on this website when guests contact us then deal with you
- for setup on this website, paid from the first rental monies we obtain
- for accepting a last minute cash payment from a guest
- incurred by us in connection with renting your accommodation
1) We email a monthly statement showing the 'total rental' for each let during the previous month and expenses
2) When the statement shows that monies are due to you payment is made during that month by online transfer
3) The 'total rental' is the payment received from a guest which has cleared in the UBS bank
4) Payments from guests are deposited with the UBS in a Swiss Franc non interest bearing account. They belong to the guest until the rental ends
Paying you when you advertise elsewhere at lower prices or advertise discounts
1) We will substitute the price stated by you in other advertising you do for the 'total rental' if the price is less than that displayed on this website
2) We will also ask you for the discount if you advertise a discount. If you advertise an unspecified discount we will ask for 25%
The relationship between you as owner, the guest and Swiss-Chalets Ltd
The agreement to rent is between you and the guest as stated on the Rental Conditions page. Swiss-Chalets Ltd are your agent
Your responsibilities when renting your property using this website
WHEN YOU MANAGE THE PROPERTY YOURSELF:
1) Ensure cleaning & laundry work are to a high standard + items 3, 4 & 5 below
2) Ensure the accommodation is maintained to a high standard
WHEN YOU RECEIVE PROPERTY MANAGEMENT HELP FROM US:
3) Ensure the property and it's contents are safe for guests to use
4) Make dates available that show on the availability calendar. Check the calendar before planning a trip or accepting a direct booking
5) Provide written instruction in English to cover rubbish disposal and the operation of electrical equipment
6) Make a complete change of linen available in a secure cupboard for the maximum number of guests
7) Take a damage deposit from all paying guests that you deal with direct
The booking process
1) In order to offer a fast and efficient booking service we do not refer rental enquiries to you before processing them
2) We will process an enquiry if your availability calendar on this website indicates that dates are available
The damage deposit & what it covers
1) The replacement or repair cost of breakage or damage caused during a let excluding the malfunction of electrical equipment
2) Extra cleaning charges because the guest has not taken care of the accommodation, click Extra Cleaning
3) Last minute extras requested by the guest that have not already been paid for e.g. firewood, towels etc
4) Non payment of tourist tax by the guest
When managing the accommodation yourself you must Inform us within one week if any of these deductions apply
Quality Guarantee
An important element in the marketing of individual holiday accommodation online is the assurance that the property will be as stated
We have the option to compensate guests that have booked with us for non provision by you of items 1 to 4 in Your responsibilities
Compensation is deducted from monies due to you or by invoice if monies are not due
Things to do before going online
1) Provide photographs or we can take these for you at no charge
2) You must decide on the prices you want to charge. We can set these or advise you if you request. You can change them at any time
3) Supply the information needed to prepare a property description in the style used on this website OR allow us access to prepare it
4) Let us know your own occupation dates OR a blank calendar will be displayed
5) Supply two sets of entrance keys well in advance of the first let
Tourist tax
Your friends, relatives and guests other than immediate family must pay tourist tax if you are not there, even if you do not charge them rent
You are responsible for paying the tax if guests and friends do not pay it
When a guest books through us we ensure that's it's been paid and keep payment records
Method of Communication
Communication is by email and abnormal communication outlays such as postal or telephone charges are paid by you
PROPERTY MANAGEMENT HELP AVAILABLE FROM SWISS-CHALETS LTD AS YOUR AGENT IN VILLARS
Cleaning (not done on a one-off basis)
1) An initial clean is always carried out at commencement of cleaning services
2) You must let us know
if you do not want us to clean and/or do laundry work on the following occasions otherwise we will presume we are doing it
a) after your visits
b) after guests when you are arriving next
3) We must always organize the preparation of your accommodation before paying guests
Cleaning rates including our commission
50 CHF per hour + 1 CHF/mile
A quoted price for your accommodation
50 CHF per hour + 1 CHF/mile
A quoted price for your accommodation
- for the initial clean
- cleaning after occupations
ALL ROOMS
1) All movable furniture including beds, electrical equipment, ornaments and floor mats - Move to allow cleaning under
2) Carpets and mats - Vacuum
3) Timber & tiled floors - Vacuum and mop with mild detergent
4) Cupboards & cabinets - Wipe inside and out
5) Timber walls, doors, ledges, beams and ceilings - Dust
6) The seats to sofas and chairs - Lift to allow cleaning underneath
7) Fixtures and fittings, lamps, pictures, ornaments, electrical equipment etc - Wipe or dust as appropriate
8) Light bulbs - Check and replace if necessary
9) Transparent glass doors of log burning stoves and fires - Remove soot stains
10) The central heating temperature - Adjust
11) Timber furniture and beds - Dust and polish or wipe with a damp cloth as appropriate
12) Mirrors, pictures, glass shelves - Wipe and clean the glass
13) External window ledges - Brush down periodically
14) Window glazing and frames - Remove finger and contact marks, wash periodically
KITCHEN
15) Dishwasher internal and external surfaces - Wipe with a cloth and mild detergent, clean the filter and top up rinse and salt
16) Fridge and freezer internal and external surfaces and trays - Wipe with a cloth and mild detergent, dispose of perishable foods
17) Waste bin - Wipe with a cloth and mild detergent and fit a new liner
18) Sink - Bleach the waste and clean with cream cleaner or detergent as appropriate
19) Extractor hood - Remove finger marks. Replace the filter when necessary and periodically wipe the inside and out with a cloth and mild detergent
20) Food storage cupboards, drawers and worktops - Wipe internally and externally with a damp cloth and mild detergent, dispose of perishable foods
BATHROOM
21) Walls and floors, cupboards and cabinets and the outer surfaces of sanitary ware - Wipe with a damp cloth and detergent
22) Sanitary ware inner surfaces, screens and shower equipment - Wash using cream cleaner
23) Toilet paper holders - Restock
24) Bathroom accessories - Wipe or wash with detergent as appropriate
THE CHALET EXTERIOR
25) Balcony and external hard areas - Brush
26) Tiled areas - Mop periodically
EXCLUDED - 'EXTRA CLEANING' see items 1 to 4 in this link
1) The washing of linen after departure of paying guests
2) The washing of linen (not personal items) that you leave after your family visits and visits by your friends, unless you request otherwise
3) Laundry work is carried out at your accommodation OR removed and laundered elsewhere
Linen rates including commission
8 CHF
16 CHF
18 CHF
22 CHF
6 CHF
9 CHF
12 CHF
15 CHF
1.50 CHF
2 CHF
0.90 CHF
2.40 CHF
5 CHF
9 CHF
5 CHF
9 CHF
0.20 CHF
0.40 CHF
6 CHF
1.50 CHF
12 CHF
18 CHF
25 CHF
30 CHF
0.50 CHF
3 CHF
21 CHF
5 CHF
7 CHF
50% to these rates
50 CHF per hour + 1 CHF/mile
8 CHF
16 CHF
18 CHF
22 CHF
6 CHF
9 CHF
12 CHF
15 CHF
1.50 CHF
2 CHF
0.90 CHF
2.40 CHF
5 CHF
9 CHF
5 CHF
9 CHF
0.20 CHF
0.40 CHF
6 CHF
1.50 CHF
12 CHF
18 CHF
25 CHF
30 CHF
0.50 CHF
3 CHF
21 CHF
5 CHF
7 CHF
50% to these rates
50 CHF per hour + 1 CHF/mile
- downie cover single
- downie cover double
- downie cover kingsize
- downie cover super kingsize
- sheet single
- sheet double
- sheet kingsize
- sheet super kingsize
- pillow case
- extra large pillow case
- tea towel
- hand towel
- bath towel
- bath sheet
- bath mat medium
- bath mat large
- serviette
- face cloth
- table cloth
- oven glove
- mattress protector single
- mattress protector double
- mattress protector kingsize
- mattress protector super kingsize
- pillow protector light weight
- pillow protector
- cot bedding set
- fitting bed linen single
- fitting bed linen double and kingsize
- for extra heavy items
- collecting & delivering laundry when an extra visit
- Transferring keys to the guest
- Meeting tradesmen, dealing with guests that have booked through you etc
- For obtaining quotes for work to be carried out
- For checking work as it proceeds
- For paying bills
Method of Communication
Communication is by email and abnormal communication outlays such as postal or telephone charges are paid by you
© Swiss-Chalets.com ::
jr@swiss-chalets.com ::
tel 0041 24498 2190 :: mobile 0041 798118334