EXCLUDED FROM THE RENTAL PRICE (THE RATES ARE IN SWISS FRANCS CHF) see also the cleaning we have done before you arrived

PLEASE TAKE CARE OF YOUR ACCOMMODATION. EXCLUDED IS 'EXTRA CLEANING' WE DO FOR YOU, SEE ITEMS 1 to 4

1) PLEASE CLEAN KITCHEN ITEMS & APPLIANCES AFTER COOKING AS FOLLOWS. PLEASE DON'T LEAVE THEM SOILED OR FOOD STAINED
OVEN (Rough textured surfaces are self cleaning) Please clean internally with washing up liquid or oven cleaner (24hrs to act) and the black abrasive pad
a) The internal top surface of the oven - 60 CHF
b) Other oven internal surfaces - 15 CHF per surface
c) Internal wire racks and side supports - 20 CHF per rack
d) Trays their top and underside - 20 CHF per tray
CERAMIC HOB - if you spill or splatter when cooking please remove the burnt on marks with a damp cloth and the ceramic hob cleaner - 15 CHF
THE HOTPLATE RINGS - if you spill or splatter when cooking please clean with the cream cleaner and the black abrasive pad - 5 CHF per hotplate
HOTPLATE SURROUND - it will become soiled when using the hob so please clean with a damp cloth and the cream cleaner - 8 CHF
PANS - if inside or outside or base become soiled or salt stained please clean with washing up liquid and the black abrasive pad - 60 CHF per hour

2) PLEASE KEEP YOUR ACCOMMODATION CLEAN & TIDY- if dirtier than normal extra time must be spent by us cleaning it - 60 CHF per hour

3) PLEASE REMOVE STAINS YOU MAKE - If you stain soft furnishings, bedding, carpets etc please remove immediately - 60 CHF per hour

4) PLEASE ATTEND TO THE FOLLOWING BEFORE DEPARTURE
a) Strip the bedding from the beds you have used leaving the 2nd layer (which is a protector) in place - 60 CHF per hour
b) Remove your rubbish and dispose to the collection point - 10 CHF per 35 litres or part of
c) Remove ash and un-burnt fuel from the stove or fire - 60 CHF per hour
d) Please relocate items where they were when you arrived e.g. crockery, pans, furniture, cutlery, gadgets, ornaments etc - 60 CHF per hour
e) Check kitchen crockery, cutlery, glasses etc that next guests must use for cleanliness & finger marks and rewash if necessary - 60 CHF per hour

EXCLUDED - THE CHARGE FOR THE ROOMS YOU DON'T REQUIRE
If your group size is less than the maximum that the accommodation can take the rental price will be reduced as shown on the prices page so please don't enter bedrooms you are not sleeping in or the en-suite bathrooms adjacent to them and please do not allow children to play in them

EXCLUDED - TOURIST TAX (AND IN SUMMER THE FREEDOM PASS)
Tourist tax is paid locally by all visitors to the Villars area. It is excluded from the rental price unless stated on the prices page. Tourist tax for Gryon is paid at the Barboleusaz tourist office, for Villars it is paid at the Villars 'Taxe de Sejour' office which is at the rear of the Eurotel Hotel in the centre of Villars on Route des Layeux. Please retain the payment receipt and form and hand them over with the key at the end of your stay. This is the only way we know you have paid the tax. If you do not leave the receipt and form we will presume you have decided not to pay the tax and we will pay it on your behalf but you won't be able to receive the benefits of the 'Freedom Pass' (in summer) or 'Visitors Card' (other times of year) during your stay. We will deduct the correct amount plus an administration charge of 20 CHF Swiss Francs from your damage deposit

'Freedom Pass' - Enables free use of the following in the summer season (from 31st May, June, July, August, September to the 26th October 08)
Check with the tourist office if these will be available during your stay if they are important to you.
The mountain train from Gryon to Villars to Bretaye
The telecabine from Villars to Roc d'Orsay
The telecabine from Barboleusaz to Les Chaux
The bus from Villars to Barboleusaz to Solalex
The bus from Villars to Les Diablerets
The bus from Gryon to Barboleusaz to Alpe des Chaux
The Villars Sports Centre
The outdoor tennis courts at Villars
The indoor and outdoor swimming pool at Villars
The ice rink at Villars
The practice area at the golf club of Villars
The mini golf and miniature steam train in Gryon
The outdoor tennis courts at Gryon and Alpe des Chaux

CHARGE FOR GRYON & BARBOLEUSAZ IN SWISS FRANCS CHF:
Adult - 5.30 CHF per night
Child (9 to 16) - 2.65 CHF per night
Children under 9 - free
Senor citizens - no discount applies

November, December, January, February, March, April, May and June:
Adult - 2.80 CHF per night
Child (9 to 16) - 1.40 CHF per night
Children under 9 - free
Senor citizens - no discount applies

CHARGE FOR VILLARS, HUEMOZ, CHESIERES & ARVEYES IN SWISS FRANCS CHF:
Adult - 5.80 CHF per night
Child (10 to 16) - 2.50 CHF per night
Children under 10 - free
Senor citizens - 3.30 CHF per night

November, December, January, February, March, April, May and June:
Adult - 3.30 CHF per night
Child (10 to 16) - 1.25 CHF per night
Children under 10 - free
Senor citizens - 2.05 CHF per night

Remember to return your 'Freedom Pass' card at the end of your stay from where it was purchased and be refunded 8 Swiss Francs.

EXCLUDED - Bank charges
1) Your banks charges when you make payments to us
2) Your banks charges when you receive payments from us
3) Our bank charges and your bank charges if you make payment by a cheque that is rejected by your bank

EXCLUDED - Extras you can request unless stated as included on the prices or description pages
1) To save time on arrival you can request that the bed linen supplied is also fitted - 5 CHF per single and 7CHF per double/kingsize
2) A travel cot and bedding - 80 CHF
3) A high chair - 30 CHF
4) Firewood, wine, provisions and all consumables - 20 CHF + the cost of purchase

EXCLUDED - Bath towels, bath sheets & beach towels are extra unless stated as included on the prices page
Bath towels and bath sheets or beach towels - 9 CHF per towel and 14 CHF per bath sheet or beach towel

THE BOOKING PROCEDURE

Reserving accommodation and booking it
1) You can reserve accommodation before booking it so you can finalise travel arrangements
2) If the accommodation is displayed as available then email or telephone stating that you would like to reserve it. No payment is required at this stage
3) Your dates will be displayed as reserved on this website
4) You will receive an email confirming that it is reserved for you and you will be given 10 days to book it by making payment by bank transfer or cheque
5) You have booked the accommodation on the day that your first payment is acknowledged as received by Swiss-Chalets Ltd

Method of Payment (We do not accept credit cards)
1) Cheque - Payments received no later than 6 weeks prior to your arrival (cheques cannot be represented if rejected by your bank)
2) Bank transfer - Payments received no later than 6 days prior to your arrival and payments when a cheque sent by you has been rejected by your bank
3) Cash - (not cheque) in Swiss Francs, Euro or United Kingdom Pounds for a booking made less than 6 days prior to arrival

Minimum time to allow for delivery of post and bank transfers
1) Six calendar days for posted cheques
2) Three calendar days for bank transfers

Invoice Payment date
The 'latest date for receipt of payment' is stated on the invoice. If payment is not received on time you have cancelled the reservation or booking, the dates will be removed from the availability calendar and the accommodation will be available for others to rent. You will receive an email advising you that this has been done. Bank transfer is the safest way of ensuring that payments are received on time. You can re-book your holiday but have to pay an administration charge of 5% of the rental (50 CHF minimum, 100 CHF maximum). The clauses below entitled 'Cancellation refund if we are able to re-let' and 'Cancellation refund if we are unable to re-let' apply when you have already made a part payment.

Paying in a currency other than United Kingdom Pounds £
1) The rental prices on this website are in Pounds Sterling but you can pay in any currency
2) The price in other currencies is that provided by the currency exchange link on the prices page on the day of invoicing the reservation deposit or full rental
3) Currency exchange rates may fluctuate after invoicing but the price of your holiday in your currency remains fixed at the rate in 2) above

Payment Stages
1) When reserving earlier than 10 weeks prior to your arrival - A 'deposit' invoice for 30% of the rental followed 8 weeks prior to arrival with a 'balance' invoice for the remaining 70% plus the damage deposit. Payment of the 'balance' must be received no later than 6 weeks prior to arrival
2) When reserving later than 10 weeks prior to your arrival - A 'full payment' invoice for the rental plus the damage deposit

Damage deposit
A refundable damage deposit of £250 United Kingdom Pounds is paid with your final payment
For accommodation described as 'Luxury' on it's description page the deposit is £500
From this damage deposit is deducted:
1) The replacement or repair cost of breakage or damage that occurs during your stay
2) The items listed under EXCLUDED FROM THE RENTAL PRICE
3) Group and date changes that have not been invoiced

Returning the damage deposit
The damage deposit you pay in your currency is converted and held in Swiss Francs by the UBS bank in a non interest bearing account. We cannot keep cash or an un-cashed cheque for return to you later as the funds must be deposited. After your stay the Swiss Francs received less deductions are returned by bank to bank transfer and converted to your currency by your bank. The amount that shows in your account will be slightly different than the amount sent to you because your bank will make a small charge for processing the payment at your end. Bank to bank transfer is the only way that deposits are returned. To make the transfer our bank requires the information below which we will request by email after your departure or you can provide it sooner if you wish. If you do not provide the details required within 3 months of your departure your damage deposit less costs will be donated to charity.

1) Bank name
2) Bank address
3) Bank Identifier Code (BIC)
4) Account name
5) International Bank Account Number (IBAN)
6) Your home address

The IBAN is a standardized international account number that allows instant recognition of the three main account identifiers i.e. the country, bank and account number. The BIC is used to identify the beneficiary's bank. A payment instruction from us to the UBS bank which includes the IBAN and BIC can be processed automatically by the bank without manual intervention.

Babies
Babies over 6 months old are counted in the group

Alteration to the number of people in the group
You must inform us if your group size changes:
1) prior to payment of the balance of the rental - The balance is calculated using the rental price displayed on the prices page on the day of alteration
2) decreasing after payment of the balance - Your refund is the difference in rental paid and that displayed on the website on the day of alteration less 10%
3) increasing after payment of the balance - You pay the difference in rental paid and that displayed on the website on the day of alteration

Cancellation applies when
1) Payment is not made on time
2) You change your dates
3) When you email stating that you are cancelling your holiday

Cancellation refund if we are able to re-let
1) Every effort will be made on our part to re-let days you have booked if you change dates, cancel your visit , or do not pay the balance on time
2) If we are able to obtain a replacement booking for the days you have cancelled you will receive the rental monies from that booking for those days less expenses of 10% (80 CHF minimum) and less the Swiss-Chalet Ltd bank charges accepting monies from you and paying monies to you

Cancellation refund if we are unable to re-let
If we cannot re-let your dates we reserve the right to retain payment as follows:
1) If earlier than 6 weeks prior to your arrival date 30% of the rental will be retained
2) If later than 6 weeks prior to your arrival date the full amount of the rental paid will be retained
3) We will refund in full any damage deposit paid and any payments made for services such as extra linen, bath towels etc

Changes or cancellation by us
If due to circumstances totally beyond our control we are forced to cancel your holiday after you have made your first payment, we will offer you a full refund, but no additional compensation

Pets and travel regulations
1) The description page for the accommodation will state under the heading 'Special Features' if pets are allowed
2) We suggest you use Cabinet Veterinaire in Bex (in the valley below Villars) who are familiar with the PET2 system. Dr Francoise Blanc speaks good English. The phone number is +41 (0)24 463 33 33. It costs CHF33.80 with a small discount for cash. You have to go though UK immigration no sooner than 24 hours after seeing the vet in Switzerland and no later than 48 hours and it's quite strict

TIMES AND TRAVEL

Arrival and departure, dates and times
1) The accommodation can be booked any day to any day
2) The minimum period for payment purposes is 5 days
3) Arrival is 4pm or later unless you have made prior arrangements
4) Departure is 10am or earlier unless you made prior arrangements
5) If you depart later than 10am without prior arrangement you may be charged for that day and the cost of accommodating the next guests

Available methods of travel
1) The nearest airport is at Geneva. You can get by train from 'Geneva Airport Railway Station' to Villars & Gryon
2) Our accommodation is in Villars Gryon which is linked by mountain train and bus to the European rail network and to local villages, see Swiss Map
3) You can car hire in Villars during your stay or at 'Geneva Airport Railway Station'
4) When travelling by train or bus a short taxi ride may be necessary on arrival and departure

Directions to the accommodation, key handover and key return
1) As part of our confirmation of your final payment we email a map with directions showing how to get to your accommodation and how to get the key
2) You can collect the key in Barboleusaz any time after 4pm on the arrival day and can return it any time before 10am on the departure day
3) If you require us to meet you to hand over or collect the key then this must be arranged at least 1 day in advance and confirmed 1 hour prior to arrival

Representative in Villars
Our representative in Villars will correspond with you during the booking process. The representatives name and telephone numbers will be on the emails you receive during the booking process